Terms of purchase

1. Seller identification

Owner

Maties G Toro Mercadal

Spanish tax ID

47665239Q

Trading name

Editorial Cuentos con Alegría

Activity

NACE/CNAE 5811 — Book publishing

Business address

Antonio Gaudí, 91, LC 2nd C, 08830 Sant Boi de Llobregat, Barcelona, Spain

Contact

cuentos@cuentosconalegria.com · 604 544 147

2. Scope and acceptance

These terms apply to purchases made directly through this website. Before sending an order through WhatsApp, buyers must read and accept these terms and the Privacy policy. The initial message does not create an obligation to buy: the contract is formed when Cuentos con Alegría confirms the order, full price and delivery conditions through WhatsApp and receives payment.

Buyers must be adults and provide accurate, sufficient information.

3. Products, availability and prices

Product pages describe each title’s essential features, language, format and price. Images may show slight colour differences depending on the screen. Orders are subject to availability.

Prices are in euros and include applicable taxes. Shipping is not included in the book price and is disclosed before payment. If an obvious pricing or availability error is found, the buyer will be informed before confirmation and may accept the correction or cancel free of charge.

4. How to place an order

1. Select titles and quantities and review the summary.
2. Enter your full name, mobile phone and delivery method. For home delivery, also enter the full address, postcode, town or city and province.
3. Accept the Privacy policy and these terms.
4. The website creates a reference and opens a WhatsApp message containing the selection and details supplied.
5. Cuentos con Alegría confirms availability, shipping, full price, payment and delivery.
6. The order is confirmed when payment is received within the stated period.

The generated reference is not itself acceptance. If a title is unavailable, the buyer may wait, amend the order or cancel free of charge.

5. Payment and invoicing

Payment can currently be made by bank transfer or Bizum to Maties Toro. Cuentos con Alegría will privately provide the payment details through WhatsApp after confirming availability, shipping charges and the full amount. The website does not take payment directly or request card details or online-banking credentials.

The customer must include the order reference in the payment description and pay within 48 hours of confirmation. The order is only confirmed once Cuentos con Alegría has received or verified payment. If payment is not received within that period, the reservation may be cancelled; customers wishing to proceed must check availability again.

If a payment already received cannot be applied to the order because an item is unavailable or for another reason attributable to Cuentos con Alegría, an alternative or a full refund through the same payment method will be offered, unless expressly agreed otherwise. An invoice will be issued on request after the customer supplies their legal name or company name, tax ID and billing address.

6. Shipping areas and charges

Standard shipping to mainland Spain has a fixed charge of €2.90 for orders of up to 4 books. The cart automatically adds this amount when home delivery is selected.

For orders of 5 books or more, the shipping charge must be requested and will be calculated individually according to the number of copies, weight, dimensions and destination. The cart will not show a final total until Cuentos con Alegría communicates the charge, which the customer must accept before payment.

Shipping to the Balearic Islands, Canary Islands, Ceuta, Melilla or other destinations available through Packlink will also be quoted individually and must be accepted before payment. There is currently no free-shipping threshold.

Orders are shipped through Correos, Packlink or the carrier selected for the destination. Collection in person, with no shipping charge, may also be agreed; the place, time and identification requirements will be confirmed through WhatsApp.

7. Preparation, delivery and tracking

Orders are normally prepared within a maximum of 48 working hours after payment is confirmed. Standard delivery usually takes 3–4 working days after dispatch. These are estimates and may vary. An urgent option may be requested before payment.

Where available, tracking details will be sent by email or the agreed channel. Buyers must check the delivery address and report incidents promptly.

8. Right of withdrawal

Subject to the exceptions provided by law, consumers have 14 calendar days from receipt of the order to withdraw from the purchase without having to give a reason.

To exercise this right, consumers must send an unequivocal statement to cuentos@cuentosconalegria.com or via WhatsApp at 604 544 147, stating the order number and the titles concerned. Any wording that clearly expresses the decision may be used; no specific form is required.

After giving notice of withdrawal, the books must be returned without undue delay and no later than 14 calendar days afterwards. The customer bears the direct cost of returning them. The return address and instructions will be provided in writing when the request is processed.

9. Return condition and refund

In summary: consumers have 14 calendar days from receipt to change their mind. If the book is returned complete, properly protected and in perfect condition, the corresponding amount will be refunded in full. The customer bears the direct return-shipping costs.

The book must not show handling beyond what is needed to establish its nature and characteristics. Consumers are liable only for diminished value caused by excessive handling.

If the entire order is returned, the refund will include the price of the books and the initial standard delivery charge. If only part of the order is returned, the price of the returned copies will be refunded, but the initial delivery charge will not. Additional costs resulting from choosing a delivery method other than the least expensive standard method offered will not be refunded.

The refund will be made through the same payment method used unless expressly agreed otherwise. Cuentos con Alegría aims to refund within 48 hours after the return is received and checked and, in all cases, within the statutory maximum of 14 days from withdrawal notice. A refund may be withheld until the goods or proof of return are received.

No additional voluntary exchanges are offered. This does not limit withdrawal, guarantee or statutory rights.

10. Signed or dedicated books

Copies dedicated with a name, message or other customisation requested by the customer are excluded from the right of withdrawal where made to that customer’s specifications. An unsolicited standard signature that does not personalise the copy does not by itself remove the right.

This exception never affects rights concerning non-conformity, defects, damage or order errors.

11. Damaged, defective or incorrect books

If a book arrives damaged, is defective or does not match the order, the buyer must contact cuentos@cuentosconalegria.com or WhatsApp 604 544 147, stating the order number and providing photographs where necessary to verify the issue.

Cuentos con Alegría will arrange the appropriate remedy at no cost to the customer, including any necessary return or replacement costs. This procedure is separate from the right of withdrawal and does not limit statutory guarantee rights.

12. Statutory guarantee and customer support

Products are covered by the applicable statutory conformity guarantee. For questions, invoices, returns or incidents, contact cuentos@cuentosconalegria.com or WhatsApp 604 544 147.

13. Liability and force majeure

Cuentos con Alegría is not liable for delay or non-performance caused by unforeseeable or unavoidable events beyond its control, without prejudice to mandatory consumer rights. If delivery becomes impossible, the customer will be informed and offered an appropriate solution. Nothing in these terms excludes liability that cannot lawfully be excluded.

14. Governing law, complaints and changes

These terms are governed by Spanish and European consumer law. Customers may first contact the publisher with a complaint. Where the buyer is a consumer, disputes will be heard by the courts determined by applicable law, including the consumer’s local courts where appropriate.

These terms may be updated. The version accepted when an order is confirmed applies to that order.